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These Terms and Conditions of Use explain how you may use this plumbing website and how we provide information about our plumbing services in Pretoria and Johannesburg, South Africa.
By using this website, you get general information about plumbing services such as leak detection and repairs, blocked drains, geyser repairs and other related work. The information is intended to help you understand our services and request a quote or booking. It does not replace a site inspection or a written quote.
Please read these Terms carefully before using the site, submitting an enquiry or requesting a quote. If you do not agree with any part of these Terms, you should stop using the website immediately.
By accessing or using this website, you confirm that you:
- have read and understood these Terms and Conditions of Use; and
- agree to be bound by them when browsing the site, submitting an enquiry or requesting that we contact you.
If you use this website on behalf of another person or a business, you confirm that you are authorised to accept these Terms on their behalf.
We may ask you to accept additional terms (for example, on a quote or job card) when you book or approve any plumbing work. Those additional terms will apply alongside these Terms. If there is a conflict, the specific terms on your quote or job card will usually prevail for that particular job.
This website is operated as a plumbing services website under the name “Plumber Near Me – Leak Repairs, Installations & Maintenance”. The site is aimed at residential and light commercial customers in Pretoria and Johannesburg, South Africa.
The main purposes of this website are to:
- give you general information about the plumbing services we can offer, such as leak detection, burst pipe repairs, blocked drains, tap and toilet repairs, geyser repairs and installations, and bathroom or kitchen plumbing;
- allow you to request that we contact you about a possible plumbing job;
- help you make an informed decision about requesting a quote or booking.
Unless we explicitly confirm otherwise in writing, the information on this website is general guidance only. It is not a formal quote, diagnosis, guarantee or professional advice tailored to your specific property. We can only give firm advice, pricing and timelines once we have assessed your particular situation, either remotely with enough information, or preferably on site.
When you use this website, you agree that you will:
- use the site only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use of the site by, any other person;
- provide accurate, complete and current information when you submit an enquiry, including your contact details, property address (if requested) and a clear description of the plumbing problem;
- not use the site to send spam, offensive content, or any material that is unlawful, harmful, defamatory, abusive, harassing or otherwise objectionable;
- not attempt to gain unauthorised access to the website, its servers or any related systems;
- not copy, scrape, reproduce or exploit any part of the website for commercial purposes without our prior written consent.
You are responsible for maintaining the confidentiality of any communication you receive from us and for ensuring that any device you use to access the site is secure and protected against malware or unauthorised use.
Any prices, examples, service descriptions or response times mentioned on this website are for general information only. They are not binding offers and do not create a contract between you and us.
In most cases, we need to assess your plumbing issue before confirming the final cost. This may involve asking you additional questions, requesting photos or arranging a call-out to your property.
By submitting an enquiry, you understand and agree that:
- quotes are typically subject to site inspection and may change if we discover additional issues, access problems or unsafe conditions;
- call-out fees, after-hours rates, emergency surcharges and material costs may apply, and these will be explained to you as part of your quote or booking confirmation where reasonably possible;
- any timeframes given for arrival, completion or availability are estimates only and may be affected by traffic, emergencies, stock availability and other factors beyond our control;
- no work will be carried out without your consent, except where you explicitly request immediate emergency work and accept the applicable charges.
A binding agreement for plumbing work will only come into effect once you accept a quote, booking confirmation or job card that we issue to you, whether in writing, by email, via messaging, or verbally where allowed and clearly agreed.
Unless we state otherwise, all content on this website is owned by us or used under licence. This includes, without limitation:
- text, descriptions and service information;
- logos, branding, layout and design elements;
- photos, icons and graphics;
- any downloadable materials made available through the site.
You may view, print or download content from this website for your own personal, non-commercial use in connection with deciding whether to request our services. You may not copy, reproduce, modify, distribute, display, sell, lease, transmit or create derivative works from any part of this website without our prior written permission.
Nothing on this website grants you any licence or right to use any trademark, logo or other intellectual property displayed on the site without our express written consent or that of the relevant owner.
We take reasonable steps to keep the information on this website accurate and up to date, but we do not guarantee that it is complete, error-free or suitable for every situation. You use the website and rely on any information at your own risk.
To the fullest extent permitted by South African law, we will not be liable for any loss, damage, cost or expense of any kind, whether direct or indirect, arising from or in connection with:
- your use of, or inability to use, this website;
- your reliance on any content, examples or guidance provided on the site;
- any delay, interruption, error or omission on the website;
- viruses or other harmful components that may affect your device or data due to your use of the site.
Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable South African law, including liability for death or personal injury caused by our negligence. Any separate agreement we enter into with you for plumbing work may also contain its own limitations of liability, which will apply in addition to this section.
This website may contain links to third-party websites or resources, such as product manufacturers, suppliers or industry bodies. These links are provided for your convenience and do not mean that we endorse or are responsible for the content, products, services or security of those third-party sites.
We have no control over the content or practices of third-party websites and accept no responsibility for any loss or damage that may arise from your use of them. You access any third-party website entirely at your own risk and should review its own terms and conditions and privacy policy.
These Terms and Conditions of Use, your use of this website and any dispute or claim arising out of or in connection with them are governed by the laws of the Republic of South Africa.
By using this website, you consent to the exclusive jurisdiction of the courts of South Africa in relation to any dispute, claim or legal proceedings arising from or related to these Terms or your use of the site.
We may update or change these Terms and Conditions of Use from time to time, for example to reflect changes in our services, the law or how we operate this website.
When we make changes, we will post the updated version on this page and update the “last updated” date if one is displayed. The updated Terms will apply to your use of the website from the date they are posted.
We encourage you to review these Terms regularly to ensure you are aware of the current terms that apply to your use of the site. If you continue to use the website after changes are made, you will be deemed to have accepted the updated Terms.
If you have any questions about these Terms and Conditions of Use, or how they apply to your situation, you are welcome to contact us using the details on our Contact page.
If your question relates to how we collect, use or protect your personal information when you use this website or submit an enquiry, please also refer to our Privacy Policy.
We will do our best to respond to reasonable queries and to explain any part of these Terms that you are unsure about before you decide to request a quote or booking.
